Privacy Policy

Privacy Policy

Introduction

Welcome to https://dry-carpet-cleaning.storysurge.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws worldwide. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors, users, and customers, ensuring a transparent and secure digital experience.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://dry-carpet-cleaning.storysurge.net.
  2. Any applications, services, or products offered through our platform.
  3. Interactions between users and our digital assets, such as when you use our apps, visit our websites, subscribe to newsletters, or engage with us via email, phone, or text messages.

Please note that this policy does not extend to third-party platforms, applications, or services linked from our website, which have their own privacy notices and are not under our direct control.

Processing Activities

Our Privacy Policy guides how we handle your personal information in the following scenarios:

  1. As an Authorized User: If you use any of our applications or services, we collect and process data necessary for providing these services and ensuring their functionality.
  2. Website Visitors: When you visit our websites, we may gather information about your browsing behavior to enhance user experience and personalize content.
  3. Communications: We communicate with users through various channels, including newsletters, emails, phone calls, or text messages/SMS, all of which are subject to this Privacy Policy.

Personal Data Collection

We collect a variety of personal data, categorized as follows:

  1. Account Information: Details required to create and manage your user account on our platform.
  2. Payment Information: Securely processed payment details for purchasing our services or products.
  3. Financial Information: Financial records related to transactions conducted through our system.
  4. Purchase Information: Data regarding the products or services you have acquired from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device for analytics and service customization.
  6. Location Data: Your geographic location information, which we may use to tailor content or services.
  7. Feedback: Comments, reviews, and responses you provide to improve our products and services.
  8. Social Media Information: Details obtained from social media platforms when users choose to connect their accounts with ours.
  9. Product Information: Personalized product choices and preferences expressed during interactions with our platform.

We collect this data through direct user input, automated tracking technologies (like cookies), and partnerships with third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance user experience and provide analytics. Our use of cookies includes:

  1. Strictly Necessary Cookies: Essential for navigation and functionality on our platform.
  2. Preference Cookies: Remembering user preferences to personalize content and settings.
  3. Analytics Cookies: Tracking website usage to improve services, measure performance, and understand user behavior.

Users can control their cookie preferences through our Cookie Manager, allowing them to manage non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when no longer needed, we delete or anonymize the data securely.

Security Measures

Implementing robust security measures is paramount to protecting your data. We employ industry-standard encryption for secure communication and partner with trusted third-party processors who adhere to strict privacy guidelines.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and website are not directed at children, and we do not knowingly collect personal data from minors.

Your Rights

Depending on your location, you have specific rights regarding your personal data:

  1. Access: Retrieve and review the personal data we hold about you.
  2. Rectification: Request corrections to inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for legitimate interests.
  7. Non-Discrimination: Ensure no adverse decisions are made solely based on automated processing.
  8. Appeals/Complaints: File formal complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

To exercise these rights or for any data-related inquiries, please contact our dedicated privacy team via the provided email ([email protected]) or postal address.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on our website, ensuring you are always informed about how we handle your personal information.

Contact Information

For privacy-related matters, general inquiries, unsubscribe requests, or feedback, please reach out to us using the following contact details: